Professional Services Automation is software which integrates key components of delivering professional services into a single system. PSA systems typically include project management, labor tracking, billing, scheduling and CRM tools. By combining these critical functions, PSA users can easily develop metrics to quantify and qualify business processes and use those metrics to streamline and improve those processes.
Through the use of PSA systems, firms often experience improved customer service and on-time delivery while seeing a reduction in lost revenue and shorter billing cycles. Further, since PSA systems can be configured with industry specific measures, firms can better understand their operations to improve efficiency and profitability.
Service Performance Insight is a global research firm dedicated to excellence in Professional Services Organizations. SPI developed the industry leading PS Maturity Model™ for performance improvement, currently used by over 10,000 service and project-oriented organizations. The model has 5 service levels which measure the key performance indicators for success in professional services. At each level, organizations become more profitable and convert pipeline opportunities to sales at a higher rate. It is a nearly impossible task to move beyond Level 3 without the use of PSA software.
ConnectingBlox can help your professional services organization adopt this model and move through the levels. Our consultants and technical experts can build a PSA system that works for you and easily fits into your budget. We support on-premise PSA solutions, cloud-based systems and even mobile field devices. Whatever your industry or need, give us a call and we'll match you up with the right tools.